Sun. night 5/30/04 after Howard spent an hour on the phone with nice AOL people, he then spent another hour on the phone with nice people at COX. He also has spent a great deal of time on phone Tuesday, 6/1/04, going over our problem.
I see
NO need for us, a residence, and me a volunteer for Carcinoid
Cancer Awareness, to
pay $100 installation fee and then $219.00 per month to get service
comparable to what we NOW have, only to have a static IP address,
just to make AOL happy.
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IF you have a
HOTMAIL or YAHOO email address,
please sent it to me and I will
use it
instead of your AOL address.
If you do not have an alternate address you may wish to obtain
one.
Register for free email
with HOTMAIL or YAHOO,
From: AOL Postmaster
[mailto:postmaster@aol.com]
Sent: Sunday, May 02, 2004 4:20 PM
To: SunnySusan@Cox.Net
Subject: Your Request
Confirmation
Regarding your Whitelist request, with the confirmation code 1083539859-447422.
Please click here to confirm your Whitelist request: http://postmaster.aol.com/cgi-bin/confirm.pl?confirmation_code=1083539859-447422-13826
For more information on this request, please visit our website or call the AOL Postmaster Helpdesk at 888-212-5537.
This
message was requested on the AOL Postmaster Website at:
http://postmaster.aol.com.
The request was made Sun May 2 19:17:39 2004 by:
24.251.21.47, ip24-251-21-47.ph.ph.cox.net.
IPs
listed in the request: 68.2.16.30
Thank You,
AOL Postmaster
-----------
From: AOL Postmaster
[mailto:postmaster@aol.com]
Sent: Monday, May 03, 2004 7:04 AM
To: SunnySusan@Cox.Net;
Handy13@mindspring.com
Subject: Your Request
Regarding your Whitelist request, with the confirmation code 1083539859-447422. Your request has been denied.
The IP address you are using to connect to AOL is a dynamic (residential) IP address.
AOL will not accept future e-mail transactions from this IP address until your ISP removes this IP address from its list of dynamic (residential) IP addresses.
For additional information, please visit http://postmaster.info.aol.com/errors/554rtrbb.html .
For more information on this request, please visit our website or call the AOL Postmaster Helpdesk at 888-212-5537.
Thank You,
AOL Postmaster.
YES 888-212-4437 is one of
the numbers that we have called at AOL. AOL makes no exceptions
for volunteer work and non business. AND AOL wants me to have a
business account with a static
IP address, not the residential account with dynamic IP address.
Residents have a dynamic IP number/address that is assigned when a modem connection is made, but with a business account you may have a static (UNchangable) IP address, and that appears to be what AOL wants one to have in order to be on their “white list”. The "white list" messages are allowed to pass through the AOL Spam filters and is intended for those who do a lot of legitimate emailing, i.e., not spam.
We currently are on cable access through COX. Two or more computers may be on the Internet at the same time and it is FAST. We have 3 Meg download and all for $39.95 per month. BUT to get a business plan, the price goes up and the download amount goes DOWN until you are paying a very large amount monthly. I am a VOLUNTEER, have had my web page up for 7 years (since April 1997) and plan to continue.
Current COX
Home Service: 256K upload, up to 3 Meg download, $39.95 per month
Plan 1: 256K upload , 256K
download, $78.00 per month; Plan 2: 384K
upload, 384K download, $99.00 per month;
Plan 3: 256K upload,
1.5Meg download, $149.00 per month; Plan 4: 384K
upload, 1.5Meg download, $179.00 per month
Plan
5: 384K upload, 3Meg download $219.00 per month (equivalent to what we have now
speed-wise.)
From: Susan L. Anderson
[mailto:SunnySusan@cox.net]
Sent: Sunday, May 30, 2004 10:22 PM
To: Anderson Susan
Subject: Difficulties
with AOL
Have posted the following
on my web page tonight at: http://www.carcinoidinfo.info
I did have 42 mailing lists for those with an interest in
Carcinoid. Have been working the past several weeks to make these
lists smaller (less than 20 per list for AOL). So now after
finishing, I have 73 mailing-lists for those with an interest in
Carcinoid, 40 regular lists and 33 for those on AOL. Howard is on
the phone with AOL now, but in the past I’ve applied to be on their
“white list” for those who send a large amount of email and they
rejected me. Susan 10:15 p.m. MST, May 30, 2004
NOTICE TO AOL USERS
AOL has new anti-SPAM filters that prevent AOL users from receiving Email from any site that sends "too many" Email messages to AOL. I have several hundred AOL Carcinoid people on my mailing lists, so AOL is now rejecting all Email to all AOL people with an interest in Carcinoid. (No telling what else AOL is preventing you from receiving.) Nothing can be done about this from this end since we are not AOL subscribers. We have complained to our Internet Service Provider (ISP) and also to AOL but no one really seems to care. We prefer to filter our own Email instead of letting "big brother" do it for us without our knowledge. That is one reason why we would never consider using AOL as our ISP. If you care to continue receiving Carcinoid-related Email, you might consider calling AOL to see if there is anything they would like to do to allow Carcinoid-related Email from me. Another alternative is to drop AOL and sign up with a different ISP. Or sign up with an additional ISP for the purpose of receiving Carcinoid-related Email. If you are on AOL and send me a message and do not receive a reply, this is probably why... 5/30/04. See explanation from AOL below:
" 554 ISP:B2 http://postmaster.info.aol.com/errors/554ispb2.html EXPLANATION: The IP address on your ISP's network has generated a high volume of mail to AOL and has exceeded our rate limit. Possible causes include a compromised or virus-infected personal computer or a non-disclosed server replaying mail within the ISP's network." (under line added by me)
P.S..
Sun.
night 5/30/04 after Howard spent an hour on the phone with nice AOL
people, he then spent another hour on the phone with nice people at
COX. He also has spent a great deal of time on phone today
(6/1/04) going over our problem. I see NO need for us, a
residence, and me a volunteer for Carcinoid
Cancer Awareness, to
pay $100 installation fee and then $219.00 per month to get comparable
service as we NOW have, but to have a static IP address, just to make
AOL happy. I’ll just have to remove all AOL people from my
various mailing lists. Susan
--------------
From: Mail
Administrator [mailto:Postmaster@cox.net]
Sent: Friday, June 04, 2004 7:49 AM
To: SunnySusan@cox.net
Subject: Mail System Error - Returned
Mail
TRANSACTION
FAILED Error 554
ISP:B2
554
ISP:B2 http://postmaster.info.aol.com/errors/554ispb2.html
EXPLANATION:
The IP address on
your ISP's network has generated a high
volume of mail to AOL and has exceeded our rate limit. Possible
causes
include a compromised or virus-infected personal computer or a
non-disclosed
server relaying mail within the ISP’s network.
SOLUTION: Please contact your ISP for
assistance in securing your computer or have
them Contact
AOL
to alert us to the addition of this mail relay. If
you need additional information please Contact Us.
and it was to go to a total of 339 names on AOL.
This is very
disgusting.
AOL K, J1, J2, H, G, F., E (This list did NOT get the messages
from me, until a friend send them on for me.)
------------------------------------------------------------
I am not alone in
having difficulties in getting mail through to others. Shall
quote from several others below:
From:
Subject: Re: Notice to AOL users
I know some of us (Not
just Susan) would like to make AOL the cyber demon, but they are not.
Everybody seen the Earthlink ads for their 'Spam Blocker"? We've had
members from them, Roadrunner, Excite, NetZero, AT&T, Comcast and
several other smaller ISPs all have the same problem. It is the new
wave of 'improved customer service' from many, many ISPs. AOL is
probably most noticeable, as they have a huge number of subscribers.
There is a reason for that. The ISPs seem to have different thresholds.
AOL allows 1499 pieces a day before
a mailer is flagged.
----------
From: Susan L. Anderson
[mailto:SunnySusan@cox.net]
Sent: Monday, May 31, 2004 5:22 PM
Subject: Re: Re: Notice to AOL
users
Thanks.
But, I receive emails from around the world and send emails around the
world to many ISPs and AOL is the ONLY one that causes me
problems. 1499 pieces of mail before being flagged. Is that
over a long period of time or in one day. I sent to approx. 100
people yesterday and was blocked. AOL has said they will work
with other ISPs, but the other ISPs say that is NOT true that AOL
doesn’t play well with others. Anyway, I prefer to do my own filtering and do NOT
like a “big brother” doing it for me and others without most peoples
knowledge. OK off the soap box <G>.
Susan in AZ
----------
From:
Susan L. Anderson [mailto:SunnySusan@cox.net]
Sent: Monday, May 31, 2004 7:00 PM
Subject: Re: Re: Re: Notice to
AOL users -- number of msgs sent before being flagged?
............ anyone, do you have a
URL for where to get this information on how many messages must be sent
daily before AOL flags an account? 1,499 sounds quite high and
I’ve NEVER sent that many to AOL people even in a week. The
customer service and technical support people will NOT tell us what
their magic number is, thus would really like to find out before
speaking with additional people at several ISP’s tomorrow. When
an ISP filters and stops mail from getting to a subscriber that
subscriber does NOT know it has happened, and does not know what they
are missing, thus me calling it “big brother”. I must get this
straightened out. One person on AOL thought if I applied to be on
AOL’s “white list” for those sending large amounts of mail that is NOT
SPAM that would take care of the problem, it did not. I was
rejected as NOT a business; all the explanations about Carcinoid Cancer, volunteer were not
acceptable. Thanks if anyone
can come up with the number of emails that trigger a flag in WRITING
anywhere. Sunny Susan in Arizona
----------
Date: Wed,
2 Jun 2004 01:19:02
-0400
From:
Subject: Off Topic---AOL users -- number of msgs sent before being
flagged?
We, the
------------ Section American ----------- Society, use it to
reach
our membership and have had to apply and re-apply for mass mailings.
It seems to be 30 people going out and 10 people going in to an
AOL user.
We're a non-profit but I guess we file as a company.
----------
From:
Sent: Thursday, June 03, 2004 10:41 PM
Subject: Transaction failed messages
Thank
you, surely appreciate your information! This morning before
leaving home I sent 25 emails re: Bluegrass music to AOL
>subscribers, and then about 10 emails to local friends. THEN
tried to send to my 33 SMALL lists of Carcinoid people on AOL, put them
all in five messages, there were only 339 names. Four
messages got through, one message was rejected. I asked another
friend to copy / paste and send the message on to those people and he
did. Yes, have again contacted AOL and COX. ONLY the AOL
postmaster address they put in message bounced back to me and also
bounced back to my friend helping this morning. I was leaving
home and just didn't have time to do 33 messages, but I don't think it
would have mattered, it is the TOTAL
emails sent. So, assume
it is somewhere under 400
per day to AOL people before they are blocked. I do
not have this problem, and have many many more names for other ISPs for
the other 40 carcinoid mailing-lists that I have made up in my address
book. I will work with this as feel it very important to
get out information that people want. Just cannot send to all of
my AOL Carcinoid lists the same day <G>. This message was
about Dr. Wolin speaking in July. Sunny Susan in AZ
http://www.carcinoidinfo.info
-----------
From: B
Sent: Saturday, June 05,
2004 8:22 AM
To: sunnysusan@cox.net
Subject: Different
Approach
Hi Susan-
Your problems with AOL
are certainly discouraging....
Why don't you try just
sending out Carcinoid stuff to your AOL list, and forget about the fun
stuff, the political stuff, etc. If everything continues to get
through, add back SLOWLY one email a day, etc., until you see the limit
of what is not working?
I wonder if they are
monitoring CONTENT rather than numbers? Could be a interesting
experiement. Also, if you still have problems with just sending
out Carcinoid stuff, then maybe volume isn't the real problem.....
----------
From: Susan L. Anderson [mailto:SunnySusan@cox.net]
Sent: Saturday, June 05, 2004 9:22 AM
To: 'B
Subject: RE: Different Approach
Appreciate your
good thoughts, more later.
Sunny Susan Anderson in beautiful Tempe, AZ, USA. Visit my homepage at: http://www.carcinoidinfo.info
Register for free email with HOTMAIL or YAHOO,
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